We suggest you work your way through these Frequently Asked Questions, which should answer most, if not all, of your queries.
If you can't find the answer here, please give us a call or drop us an email via our Enquiry Form.
Do I need to book in advance?
Yes, we highly recommend you book in advance, especially on weekends and in high season.
While you are of course welcome to simply turn up, we may not be able to get you on the next tour departure, so a quick call to our friendly reception team will put you completely in the picture – call us at +64 (0)9 372 5646
Is there an age and/or weight limit?
There is no age limit, but participants under 18-years of age must be accompanied by a parent or guardian properly authorised to agree to our Booking Terms and sign the Participation Waiver on the minor's behalf.
To participate in the EcoZip experience you need to weigh at least 30kg (66lbs) and not more than 125kg (275lbs).
If you think you or one of your party might be outside these parameters we recommend jumping on a set of bathroom scales to check.
Sadly, and as much as we’d love to ‘zip’ you, if you fall outside these weight limits you won’t be able to participate.
And just so we can never be accused of being ‘weightist’...we weigh everyone at check-in!
How do I get to the EcoZip location?
Waiheke is just a pleasant 35-minute ferry ride from the downtown Auckland Ferry Terminal on Quay Street to Waiheke Island.
When you make your booking you’ll be offered a choice of pick-up locations, either at Matiatia (the terminus for the passenger ferry) or in Oneroa village.
If you want to arrive in style give us a call and we can talk to you about other travel options, including a seaplane or helicopter direct to our onsite helipad!
Is the Auckland ferry ticket included in the price?
Sorry, your ferry ticket is NOT included in our tour price.
You can purchase a ferry ticket at the downtown Auckland Ferry Terminal on Quay Street.
Alternatively, visit Sealink for current ticket pricing for vehicles or passengers from Halfmoon Bay.
What do I need to bring with me?
Ziplining is an outdoor activity and New Zealand weather is very changeable – we often experience “four seasons in one day”!
The sun’s rays in New Zealand, even on a cloudy day, can be very intense. Sunscreen and a hat or cap (which can fit under a helmet) are highly recommended.
If cold weather is forecast, bring a warm jersey or fleece.
Will the tour go ahead if it's raining or very windy?
Firstly, please dress for the unexpected!
Ziplining is a great experience, rain or shine. So we’ll go ahead even if it is raining, and give you wet weather gear if you haven’t brought your own.
If the wind gets above 35 knots, we may have to cancel the tour for safety's sake.
If this happens, you’ll have the option to change the time and/or date of your tour, or get a full refund.
For more information on tour cancellations, please see our Pricing page.
How many other people will be in our group?
There may be up to 12 people in your group, escorted by 2 guides. They will stay with you while on your EcoZip Adventure tour.
What can I take with me on the flying fox ziplines and forest walk?
You can take a camera (or smartphone with camera) that can be attached to your clothing by its strap – to prevent it being dropped while on the ziplines.
Or you can also fit an average-sized smartphone or small digital camera in the pouch attached to your harness.
Is the interpretive forest walk optional?
The guided element of the forest walk is optional, but the walk itself is not!
Should you prefer to walk the track without guidance and commentary, the path is well marked. You will, however, need to be back at our visitor centre before your scheduled tour’s van departure time.
What shoes should I wear?
The track is 1.4km in length, so footwear suitable to walk that distance should be worn. In the winter months, especially after periods of rain, the track may be muddy, and those shoes may get a little dirty if so!