We’ll be reopening on Thursday 28th May, just in time for the Queen’s Birthday long weekend. While the ‘product’ our guests have grown to love will be largely the same, there will inevitably be a few changes as we adjust to the new normal brought about by COVID-19.
Our COVID-19 operating plan has been developed in conjunction with Tourism Industry Aotearoa, who have worked with the Ministry of Business, Innovation and Employment and WorkSafe to create standards for activity operators to manage the COVID-19 risk during Alert Level 2.
We’ve developed a comprehensive risk assessment which has, in turn, led to the development of a new series of operating procedures. These procedures are designed to give our guests peace of mind and help us address the three key areas of concern:
Our COVID-19 operating procedures are dynamic and are constantly being updated in response to advice from both Government and the professional bodies of which we're members, so our guests can be assured that we're following the lastest in best practice.
While we’ve got robust processes in place, and have taken steps to eliminate and control the risk of COVID-19 transmission, the risk of virus transmission in the community may still exist.
People are at high risk if they are over 70, pregnant or have underlying health conditions. Underlying health conditions include those with liver disease, cancer, kidney disease, heart disease, diabetes, respiratory issues or those with a compromised immune system, or who are on immunosuppressant medications. If one, or more, of these conditions apply to you or anyone in your party we strongly recommend that you seek the advice of your doctor or healthcare professional before you book. If you’re unable to obtain such advice we recommend that you delay zipping until the risk level reduces (e.g. a lower national alert level).
“As the national alert level lowers, we’re looking forward to getting back to what we do best - running great zipline tours, showing our clients wonderful Waiheke Island and protecting our beautiful piece of NZ native forest. As we start to enjoy greater freedom of movement we’re no less mindful of the human cost of COVID-19 - the businesses, livelihoods and jobs that have disappeared and the loved ones who’ve been lost. Our hearts go out to those who’ve been affected.”
Kia kaha – he waka eke noa (Stay strong - we're all in this together)
Updated: 27th May 2020