EcoZip Update at level 2

We’re delighted to announce that after a two-month absence, we’re back in business!

We’ll be reopening on Thursday 28th May, just in time for the Queen’s Birthday long weekend.  While the ‘product’ our guests have grown to love will be largely the same, there will inevitably be a few changes as we adjust to the new normal brought about by COVID-19.

  • First up, our group sizes for our public tours have decreased.  Now there’ll only be a maximum of 9 guests, accompanied by two of our expert guides, to a tour.  But, if you've got a bigger 'bubble' we can come up with a bigger plan!
  • Now maximum gathering sizes have been increased we can easily accommodate bigger parties, like corporate or social groups, team building events and birthday parties.  Give us a call at 09 372 5646 or drop us a line at to start the discussion.
  • For anyone outside your bubble you’ll need to comply with the latest physical distancing provisions.   
  • While they’re not compulsory, disposable face masks will be available for you to wear if you wish to do so.
  • We've been advised that it's been deemed safe for our guides not to wear face masks.  However, if you'd be happier with your tour's guides wearing masks please speak to us on the day and we'll be happy to oblige.
  • The day before your tour we’ll call you to confirm a few details, so it’s really important that when you book you give us a phone number at which we can contact you.
  • We’ll need everyone in your party to provide contact details on the day; this means, in addition to their name, a mobile number and either a landline phone number, an email address or a physical address.  We’re then legally required to store this information for two months, after which we’ll dispose of it securely.
  • Please let us know on the day, and before you arrive, if you’ve started displaying any cold- or flu-like symptoms or if you’re otherwise feeling unwell.  Sadly, if you’re exhibiting any such symptoms when you arrive you probably won’t be able to zip.


We have a plan...

Our COVID-19 operating plan has been developed in conjunction with Tourism Industry Aotearoa, who have worked with the Ministry of Business, Innovation and Employment and WorkSafe to create standards for activity operators to manage the COVID-19 risk during Alert Level 2.

We’ve developed a comprehensive risk assessment which has, in turn, led to the development of a new series of operating procedures. These procedures are designed to give our guests peace of mind and help us address the three key areas of concern:

  • maintaining a robust contact tracing system
  • maintaining good hygiene practices
  • minimising contact

Our COVID-19 operating procedures are dynamic and are constantly being updated in response to advice from both Government and the professional bodies of which we're members, so our guests can be assured that we're following the lastest in best practice.


Vulnerable People

While we’ve got robust processes in place, and have taken steps to eliminate and control the risk of COVID-19 transmission, the risk of virus transmission in the community may still exist. 

People are at high risk if they are over 70, pregnant or have underlying health conditions. Underlying health conditions include those with liver disease, cancer, kidney disease, heart disease, diabetes, respiratory issues or those with a compromised immune system, or who are on immunosuppressant medications.  If one, or more, of these conditions apply to you or anyone in your party we strongly recommend that you seek the advice of your doctor or healthcare professional before you book.  If you’re unable to obtain such advice we recommend that you delay zipping until the risk level reduces (e.g. a lower national alert level).


As the national alert level lowers, we’re looking forward to getting back to what we do best - running great zipline tours, showing our clients wonderful Waiheke Island and protecting our beautiful piece of NZ native forest.    As we start to enjoy greater freedom of movement we’re no less mindful of the human cost of COVID-19 - the businesses, livelihoods and jobs that have disappeared and the loved ones who’ve been lost.    Our hearts go out to those who’ve been affected.

Kia kaha – he waka eke noa (Stay strong - we're all in this together)

Gavin Oliver

Managing Director



Updated:  27th May 2020