Level 2.5

EcoZip Update

The Auckland region moved to alert level 2 on Sunday 30th August, allowing us to operate once again.

We kicked off the process with a full recommissioning inspection of all our zipline hardware, guest equipment and PPE and from  Wednesday 2nd September we reopened tours on our normal winter schedule. 

We have developed a robust set of Standard Operating Procedures that ensure we can operate safely in L2 and L2.5.  These procedures were used previously so we know they work well; they've also been peer reviewed by external experts. The main difference to last time is that our guides will be wearing masks when within 1m of our guests, who'll similarly be wearing masks for part of their experience.

Although there are limits on social gatherings in the Auckland region this won't apply to EcoZip.  Tourism Industry Aotearoa, the Ministry of Health, MBIE and WorkSafe have collaborated on adventure safety guidelines that regulate what we do and how we do it. Because tourism activities are a business and not a social gathering, and because we operate in a controlled context with COVID-19 safety plans in place, we can welcome up to 100 guests, plus our staff, on site.   So it really is pretty much business as usual.

A few guests have asked us what happens to their booking in the event that we move back up alert levels and are subject to either a national or regional lockdown.  The answer to this question is, we're pleased to report, pretty easy. In the event that we're unable to operate, or our guests can't get to us, due to a new lockdown you can choose either:

  1. A full refund, or
  2. An exchange to a gift voucher valid for at least 2 years from the end of the lockdown.

Thanks for checking in and we look forward to welcoming you back to Waiheke soon.

Kia kaha



Updated: 14th September 2020