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Got Questions?

We recommend you work your way through these Frequently Asked Questions which should answer most, if not all, of your queries. If you still can't find the answer you are looking for, please contact us and one of our front-of-house team will be very happy to provide all the answers you need. Thanks!

Yes, we highly recommend you book in advance, especially on weekends and in high season.

While you are of course welcome to simply turn up, we may not be able to get you on the next tour departure, so a quick call to our friendly reception team will put you completely in the picture – call us at +64 (0) 9 372 5646.

There is no age limit, but participants under 18-years of age must be accompanied by a parent or guardian properly authorised to agree to our Booking Terms and sign the Participation Waiver on the minor's behalf.

Weight Limits

To participate in the EcoZip experience you need to weigh at least 30kg (66lbs) but not more than 125kg (275lbs).

If you think you or one of your party might be outside these parameters we recommend jumping on a set of bathroom scales to check.

Sadly, and as much as we’d love to ‘zip’ you, if you fall outside these weight limits you won’t be able to participate.

And just so we can never be accused of being ‘weightist’...we discretely weigh everyone at check-in! But don't worry, no one gets to see what the scales tell us!

Waiheke is just a pleasant 35-minute ferry ride with Fullers Ferries, from the downtown Auckland Ferry Terminal on Quay Street. Passenger ferries depart every 30-minutes from Quay St or there is a car ferry service from Halfmoon Bay with SeaLink. You can buy your tickets at the quayside or, for ease, why not add them to your EcoZip booking.

When you make your booking you’ll be offered a choice of pick-up locations, either at Matiatia (the terminus for the passenger ferry) or in Oneroa village.

If you want to arrive in style give us a call and we can talk to you about other travel options, including a seaplane to a local beach or helicopter direct to our onsite helipad!

Sorry, your ferry ticket is not included in our tour price. You can purchase a ferry ticket at the downtown Auckland Ferry Terminal on Quay Street or you can easily add it to your EcoZip booking.

Alternatively, visit Sealink for current ticket pricing for vehicles or passengers from Halfmoon Bay.

If you're coming by passenger ferry from Auckland and joining us at the Matiatia passenger terminal, from pick-up to drop-off you should allow about 3 hours.

If you're driving to our site at the top of Trig Hill, near Onetangi, you should allow for about 2 hours on site.

Children are deemed to be anyone 15-years of age and under.

For our family price package, of $317, a family is considered to be 2 adults and 2 children (15 and under) or 1 adult plus 3 children (15 and under).

 

Clothing

Ziplining is an outdoor activity and New Zealand weather is very changeable – we often experience “four seasons in one day”!

The sun’s rays in New Zealand, even on a cloudy day, can be very intense. Sunscreen and a hat or cap (which can fit under a helmet) are highly recommended.

If cold weather is forecast, bring a warm jersey or fleece.

Firstly, please dress for the unexpected!

Raining?

Ziplining is a great experience, rain or shine. So we’ll go ahead even if it is raining, and give you wet weather gear if you haven’t brought your own.

Windy?

If the wind gets above 35 knots, we may have to cancel the tour for safety's sake.

If this happens, you’ll have the option to change the time and/or date of your tour, or get a full refund.

View the Ecozip Cancellation and Amendment Policy.

There may be up to 12 people in your group and you'll be escorted by 2 highly trained EcoZip guides. Our guides will stay with you for the duration of your tour.

You're very welcome to take a camera, smartphone or GoPro-style video recorder on tour.  All we ask is that for the security of your device, and the safety of our other clients, your phone, camera or GoPro is attached to your clothing or harness by a strap or lanyard.  If you don't have a strap or lanyard for your device, at check-in ask our team about our 'phone bungees'.

If you don't want to use your device 'mid zip' you can also fit an average-sized smartphone or small digital camera in the pouch attached to your zipline harness.

The guided element of the forest walk is optional, but the walk itself is not!

Should you prefer to walk the track without guidance and commentary, the path is well marked. You will, however, need to be back at our visitor centre before your scheduled tour’s van departure time.

You sure can - and an EcoZip experience makes a great gift!

You can buy your gift voucher online or, alternatively, contact us and one of our team will be pleased to help you.

 

The track is 1.4km in length, so footwear suitable for a walk of that distance is a good idea.  In the winter months, especially after periods of rain, the track may be muddy, so don't wear those brand-new, ultra white numbers!

For full details of our cancellation conditions and information on how you can amend your booking please have a look at our cancellation policy.