EcoZip Update – April 2022
New Zealand is currently in the red settings of the COVID-19 Protection Framework. While there are some restrictions on gathering sizes, this doesn’t affect EcoZip and our operations – we’re open and fully operational. There are some rules which we’re required to follow but, essentially, it’s still ‘business as usual’, or at least COVID-19 usual!
COVID-19 Vaccination Passes
From midnight on 4th April, the requirement for businesses like ours to sight vaccine passes ended. Consequently you’ll no longer be asked to present your vaccine pass when you visit EcoZip Adventures.
For further information on alert levels, the Covid-19 Protection Framework or COVID-19 Vaccination Passes, please visit www.covid19.govt.nz
Masks & Other Processes
For the safety and well-being of our customers and suppliers our whole team have been double vaccinated and boosted. With nearly 2-year’s experience of COVID-19 we’ve developed a robust, and tried and tested, set of operating procedures to keep our clients, and our staff, safe. This includes enhanced cleaning protocols, effective contact tracing and, from time-to-time, mask use. We’re committed to making your visit to EcoZip Adventures both highly enjoyable and very safe.
Under the CPF Red settings, masks are used for some parts of our tour, specifically:
- We ask that you wear a mask when travelling in our vehicles and when inside one of our buildings; for example at check-in or when in our retail space
- Mask use is optional on the zipline and bush walk element of our tour. Mask use is also optional, once outdoors, for our staff, so you may see some wearing masks and others who are not.
COVID-19 Refunds and Cancellations
Our policy around refunds and cancellations caused by local, regional or national lockdowns is very straightforward. In the event that you cannot zip due to a lockdown you’ll be offered
- A rebook to an alternative date, or
- A full refund
There’s no ‘small print’ and no ambiguity about the refund clause. If we can’t operate due to a lockdown and you don’t want to reschedule to another date we’ll refund in full; no if’s or but’s. So you can book with confidence.
Over the past two years we’ve all become pretty used to the ‘old’ level 1-4 system, and then the new CPF traffic light system. As rules and guidelines change because of omicron, we’re working closely with our trade associations, WorkSafe and others to ensure we’re following best practice. Things are going to remain dynamic for a while, as Government introduce new processes and regulations, possibly at short notice. If there’s anything about our COVID-19 planning you’d like to discuss please get in touch. We take our obligations very seriously and we’re proud to be a small part of the team of five-million who, together, have worked to make New Zealand safer.
We look forward to welcoming you to beautiful Waiheke Island very soon.
Gavin and the EcoZip team
Last update 5th April 2022