• Frequently Asked Questions

    FAQ’s

Got Questions?

We recommend you work your way through these Frequently Asked Questions which should answer most, if not all, of your queries. If you still can’t find the answer you are looking for, please contact us and one of our front-of-house team will be very happy to provide all the answers you need. Thanks!

Will we need to supply proof of vaccination to participate?

Yes, from December 2021 you will.

Our operating processes, and notably the close proximity in which our staff and customers interact as part of their zipline experience, dictates that we are classified as a Close Contact Business. Under the new COVID-19 Protection Framework close contact businesses, if they wish to operate, must implement a vaccination entry requirement.

Accordingly, and with effect of 1st December 2021, we will be requiring all our clients, aged 12-years or over, to be fully vaccinated and to provide a COVID-19 Vaccination Pass (‘CVP’) from My Vaccine Pass.   My Vaccine Pass is the official record of your COVID-19 vaccination status for use within New Zealand.

Please note, there are no exceptions to this rule and it is not within the remit of our staff to make or offer exemptions.

For more information, please check out the COVID-19 information page on our website

Will I get a refund if my booking is cancelled due to Covid-19?

In the event that we’re unable to operate, or our guests can’t get to us, due to a new regional or national lockdown you can choose either:

  • A full refund, or
  • A rebook to an alternative date of your choice

There’s no if’s or but’s – our policy is simple – you choose either a 100% refund or you can change to another date, the choice is yours.

Do we ride all the ziplines on our tour?

Absolutely!   Your EcoZip Adventures experience will have you zipping first over our working vineyard, on a zipline called Vineyard Cruise.  Next you’ll zip over a swathe of beautiful native forest, on ziplines called City View and Kurinui.   Check out The Experience page of our website for more information on your tour experience.

Do I need to book in advance?

Yes, we highly recommend you book in advance, especially on weekends and in high season.

While you are of course welcome to simply turn up, we may not be able to get you on the next tour departure, so a quick call to our friendly reception team will put you completely in the picture – call us at +64 (0) 9 372 5646.

Is there an age and/or weight limit?

There is no age limit, but participants under 18-years of age must be accompanied by a parent or guardian properly authorised to agree to our Booking Terms and sign the Participation Waiver on the minor’s behalf.

Weight Limits

To participate in the EcoZip experience you need to weigh at least 30kg (66lbs) but not more than 125kg (275lbs).

If you think you or one of your party might be outside these parameters we recommend jumping on a set of bathroom scales to check.

Sadly, and as much as we’d love to ‘zip’ you, if you fall outside these weight limits you won’t be able to participate.

And just so we can never be accused of being ‘weightist’…we discretely weigh everyone at check-in! But don’t worry, no one gets to see what the scales tell us!

How do I get to the EcoZip location?

Waiheke is just a pleasant 35-minute ferry ride with Fullers Ferries, from the downtown Auckland Ferry Terminal on Quay Street. Passenger ferries depart frequently from Quay St or there is a car ferry service from Halfmoon Bay with SeaLink. You can buy your tickets at the quayside or, for ease, why not add them to your EcoZip booking.

When you make your booking you’ll be offered a choice of pick-up locations, either at Matiatia (the terminus for the Fullers passenger ferry), Oneroa village or Bus Stop 6, our interchange point for the Explorer Hop-on Hop-off bus tour service.

If you want to arrive in style give us a call and we can talk to you about other travel options, including a seaplane to a local beach or helicopter direct to our onsite helipad!

Is the Auckland ferry ticket included in the price?

Sorry, your ferry ticket is not included in our tour price. You can purchase a ferry ticket at the downtown Auckland Ferry Terminal on Quay Street or you can easily add it to your EcoZip booking.

Alternatively, visit Sealink for current ticket pricing for vehicles or passengers from Halfmoon Bay.

How long is the tour experience?

If you’re coming by passenger ferry from Auckland and joining us at the Matiatia passenger terminal, from pick-up to drop-off you should allow about 3 hours.

If you’re driving to our site at the top of Trig Hill, near Onetangi, you should allow for about 2 hours on site.

What age must children be to qualify for child pricing?

Children are deemed to be anyone 15-years of age and under.

For our family price package, of $337, a family is considered to be 2 adults and 2 children (15 and under) or 1 adult plus 3 children (15 and under).

What do I need to bring with me?

Clothing

Ziplining is an outdoor activity and New Zealand weather is very changeable – we often experience “four seasons in one day”!

The sun’s rays in New Zealand, even on a cloudy day, can be very intense. Sunscreen and a hat or cap (which can fit under a helmet) are highly recommended.

If cold weather is forecast, bring a warm jersey or fleece.

Will the tour go ahead if it’s raining or very windy?

Firstly, please dress for the unexpected!

Raining?

Ziplining is a great experience, rain or shine. So we’ll go ahead even if it is raining, and give you wet weather gear if you haven’t brought your own.

Windy?

If the wind gets above 35 knots, we may have to cancel the tour for safety’s sake.

If this happens, you’ll have the option to change the time and/or date of your tour, or get a full refund.

View the Ecozip Cancellation and Amendment Policy.

How many other people will be in our group?

There may be up to 12 people in your group and you’ll be escorted by 2 highly trained EcoZip guides. Our guides will stay with you for the duration of your tour.

What happens if I decide I don’t want to zip?

Nerves are natural and we understand that taking that step off the first take-off deck can be a little a daunting, especially for anyone who has previously had a bit of a fear of heights.  But you can rest assured that you’re in the hands of two highly trained and experienced zipline guides, who are there to ensure that you not only have fun, but that you’re safe too.  Plus you’re riding some state-of-the-art zipline equipment when you’re at EcoZip Adventures, and all our kit – from harnesses to helmets, from ziplines to guy-cables – are subjected to a rigorous daily, weekly and monthly inspection routine.   But even if knowing this you’re still feeling a bit nervous talk to our guides on the day, they’re there to help and we have a few tips and tricks to help you take the plunge!

Sadly if, on the day, you choose to cancel and not to zip we can’t offer you a refund as by the time you’re checked-in and geared-up, we wouldn’t be able to resell your space to other would-be participants.   But people deciding not to zip is a real rarity and we’re pretty confident that when you see our set-up you’ll be raring to go!  There’s more info on our safety systems, just in case you need it, on our safety page.

What can I take with me on the flying-fox ziplines and forest walk?

You’re very welcome to take a camera, smartphone or GoPro-style video recorder on tour. All we ask is that for the security of your device, and the safety of our other clients, your phone, camera or GoPro is attached to your clothing or harness by a strap or lanyard. If you don’t have a strap or lanyard for your device, at check-in ask our team about our ‘phone bungees’.

If you don’t want to use your device ‘mid zip’ you can also fit an average-sized smartphone or small digital camera in the pouch attached to your zipline harness.

Is the interpretive forest walk optional?

The guided element of the forest walk is optional, but the walk itself is not!

Should you prefer to walk the track without guidance and commentary, the path is well marked. You will, however, need to be back at our visitor centre before your scheduled tour’s van departure time.

What shoes should I wear?

The track is 1.4km in length, so footwear suitable for a walk of that distance is a good idea. In the winter months, especially after periods of rain, the track may be muddy, so don’t wear those brand-new, ultra white numbers!

What are your cancellation or amendment conditions?

For full details of our cancellation conditions and information on how you can amend your booking please have a look at our cancellation policy.

Can I buy a gift voucher?

You sure can – and an EcoZip experience makes a great gift!

You can buy your gift voucher online or, alternatively, contact us and one of our team will be pleased to help you.

  • This was a terrific experience, I screamed all the way down all three zip lines. Would definitely recommend it. Brilliant, thank you.

    K Gibbons Manly, Australia

  • Wow, that's an amazing day full of discovery and incredible native bush. Loved the zipline! You guys rock.

    Mike McVey Gisborne, NZ

  • We had not been on a zip wire before this trip. EcoZip staff were very welcoming and very professional. We were well prepared for the zip wires and our guides did a great job making sure we were all set before each run. The walk back to the centre with some information about the local flora and fauna was a great addition. We would thoroughly recommend EcoZip.

    David Clarke Tutukaka, NZ

  • We had the best time ever! The instructors were very friendly and made sure that we were all safe. The zip lines all had spectacular views. Overall it was amazing!!

    Grace E Paihia, NZ

  • Great staff, fun, also enjoyed the short bush walk back up the hill afterwards. Good emphasis on safety.

    whattosay Wanaka, NZ

FOLLOW US

We’re back from Friday 3rd December - and we’re double vaxxed!  We’re looking forward to welcoming you back to our little slice of island paradise
And another award, on top of the earlier 100% Pure NZ!
Managed to grab a shot of all but one of the team following a recent day dedicated to helping some local charities. Wonder if we can get one of everyone before the end of 2021!
After a year of closed borders and cancelled business events up and down the country, it was brilliant to host Aussie and Kiwi buyers in town for the Meetings 2021 trade show #meetings2021
So what do you do when you work on an island that’s described as ‘paradise’ and you want to take the whole EcoZip team away for a well deserved break? You head to Rotovegas!
How cool is this! The next generation of ‘tree huggers’ - and a pretty epic birthday party at EcoZip!
We did another photo shoot on Sunday, prepping for new website. Here’s a behind the scenes shot of our brilliant volunteer talent
Our key account manager Jenna has been busy today, working with Auckland Unlimited, Tourism NZ, Fullers 360 and Stonyridge Vineyard, delivering live webinars to travel agents in Korea and Singapore. This might be the first time anyone has worn zipline gear right outside Stonyridge’s restaurant!
Sometimes you wait weeks for the right weather for a photo shoot. But when Waiheke turns on one of ‘those’ days it’s hard to find anything to fault

#waiheke island
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