Cancellation/amendment by the Participant
- Bookings cancelled within 48-hours of scheduled departure time are non-refundable. Bookings amended to another date and/or time within 48-hours of scheduled departure time are subject to a rescheduling fee of $49 per person. Participants that fail to present themselves 15 minutes before their Zipline (‘no show’) will forfeit 100% of their payment.
- Bookings cancelled more than 48-hours before scheduled departure time are subject to a $25 cancellation charge per person and the balance shall be refunded. Subject to availability such bookings may be amended once free-of-charge. Any subsequent amendments or cancellations will be subject to the cancellation charges set out in these Terms.
Cancellation by us
For the safety of our Participants, due to inclement weather or due to events beyond our control EcoZip Adventures may need to cancel a tour. EcoZip Adventures will use all reasonable endeavours to contact the Participant in sufficient time to notify of the cancellation. In the event that we cancel a tour the Participant will be offered either a full refund or a booking transfer to an alternative date and/or time. EcoZip Adventures is not liable in any circumstances for any costs incurred by the Participant as a result of such a cancellation.
Cancellation due to lockdown
In the event that we are unable to operate due to either a national or regional Covid-19 lockdown, you can choose either:
- A full refund, or
- A rebook to an alternative date of your choice, or
- An exchange to a gift voucher valid for at least 2 years from the end of the lockdown.