• Cancellations

    Cancellations

Ecozip Policy

Cancellation/amendment by the Participant

  • Bookings cancelled within 48-hours of scheduled departure time are non-refundable. Bookings amended to another date and/or time within 48-hours of scheduled departure time are subject to a rescheduling fee of $49 per person. Participants that fail to present themselves 15 minutes before their Zipline (‘no show’) will forfeit 100% of their payment.
  • Bookings cancelled more than 48-hours before scheduled departure time are subject to a $25 cancellation charge per person and the balance shall be refunded. Subject to availability such bookings may be amended once free-of-charge. Any subsequent amendments or cancellations will be subject to the cancellation charges set out in these Terms.

Cancellation by us

For the safety of our Participants, due to inclement weather or due to events beyond our control EcoZip Adventures may need to cancel a tour. EcoZip Adventures will use all reasonable endeavours to contact the Participant in sufficient time to notify of the cancellation. In the event that we cancel a tour the Participant will be offered either a full refund or a booking transfer to an alternative date and/or time. EcoZip Adventures is not liable in any circumstances for any costs incurred by the Participant as a result of such a cancellation.

Cancellation due to lockdown

In the event that we are unable to operate due to either a national or regional Covid-19 lockdown, you can choose either:

  1. A full refund, or
  2. A rebook to an alternative date of your choice, or
  3. An exchange to a gift voucher valid for at least 2 years from the end of the lockdown.
  • Great staff, fun, also enjoyed the short bush walk back up the hill afterwards. Good emphasis on safety.

    whattosay Wanaka, NZ

  • We had the best time ever! The instructors were very friendly and made sure that we were all safe. The zip lines all had spectacular views. Overall it was amazing!!

    Grace E Paihia, NZ

  • We had not been on a zip wire before this trip. EcoZip staff were very welcoming and very professional. We were well prepared for the zip wires and our guides did a great job making sure we were all set before each run. The walk back to the centre with some information about the local flora and fauna was a great addition. We would thoroughly recommend EcoZip.

    David Clarke Tutukaka, NZ

  • This was a terrific experience, I screamed all the way down all three zip lines. Would definitely recommend it. Brilliant, thank you.

    K Gibbons Manly, Australia

  • Wow, that's an amazing day full of discovery and incredible native bush. Loved the zipline! You guys rock.

    Mike McVey Gisborne, NZ

FOLLOW US

We’re back from Friday 3rd December - and we’re double vaxxed!  We’re looking forward to welcoming you back to our little slice of island paradise
And another award, on top of the earlier 100% Pure NZ!
Managed to grab a shot of all but one of the team following a recent day dedicated to helping some local charities. Wonder if we can get one of everyone before the end of 2021!
After a year of closed borders and cancelled business events up and down the country, it was brilliant to host Aussie and Kiwi buyers in town for the Meetings 2021 trade show #meetings2021
So what do you do when you work on an island that’s described as ‘paradise’ and you want to take the whole EcoZip team away for a well deserved break? You head to Rotovegas!
How cool is this! The next generation of ‘tree huggers’ - and a pretty epic birthday party at EcoZip!
We did another photo shoot on Sunday, prepping for new website. Here’s a behind the scenes shot of our brilliant volunteer talent
Our key account manager Jenna has been busy today, working with Auckland Unlimited, Tourism NZ, Fullers 360 and Stonyridge Vineyard, delivering live webinars to travel agents in Korea and Singapore. This might be the first time anyone has worn zipline gear right outside Stonyridge’s restaurant!
Sometimes you wait weeks for the right weather for a photo shoot. But when Waiheke turns on one of ‘those’ days it’s hard to find anything to fault

#waiheke island
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