• Cancellations

    CANCELLATIONS

ECOZIP POLICY

Cancellation/amendment by the Participant

  • Bookings cancelled within 48-hours of scheduled departure time are non-refundable. Bookings amended to another date and/or time within 48-hours of scheduled departure time are subject to a rescheduling fee of $49 per person. Participants that fail to present themselves 15 minutes before their Zipline (‘no show’) will forfeit 100% of their payment.
  • Bookings cancelled more than 48-hours before scheduled departure time are subject to a $25 cancellation charge per person and the balance shall be refunded. Subject to availability such bookings may be amended once free-of-charge. Any subsequent amendments or cancellations will be subject to the cancellation charges set out in these Terms.

Cancellation by us

For the safety of our Participants, due to inclement weather or due to events beyond our control EcoZip Adventures may need to cancel a tour. EcoZip Adventures will use all reasonable endeavours to contact the Participant in sufficient time to notify of the cancellation. In the event that we cancel a tour the Participant will be offered either a full refund or a booking transfer to an alternative date and/or time. EcoZip Adventures is not liable in any circumstances for any costs incurred by the Participant as a result of such a cancellation.

Cancellation due to lockdown

In the event that we are unable to operate due to either a national or regional Covid-19 lockdown, you can choose either:

  1. A full refund, or
  2. A rebook to an alternative date of your choice

EcoZip Waiheke HQ

  • Wow, that’s an amazing day full of discovery and incredible native bush. Loved the zipline! You guys rock.

    Mike McVey Gisborne, NZ

  • We had not been on a zip wire before this trip. EcoZip staff were very welcoming and very professional.

    We were well prepared for the zip wires and our guides did a great job making sure we were all set before each run. The walk back to the centre with some information about the local flora and fauna was a great addition. We would thoroughly recommend EcoZip.

    Adam NZ

  • This was a terrific experience, I screamed all the way down all three zip lines. Would definitely recommend it. Brilliant, thank you.

    K Gibbons Manly, Australia

  • Great staff, fun, also enjoyed the short bush walk back up the hill afterwards. Good emphasis on safety.

    whattosay Wanaka, NZ

  • We had the best time ever! The instructors were very friendly and made sure that we were all safe.
    The zip lines all had spectacular views. Overall it was amazing!!

    Grace E Paihia, NZ

  • We had not been on a zip wire before this trip. EcoZip staff were very welcoming and very professional. We were well prepared for the zip wires and our guides did a great job making sure we were all set before each run. The walk back to the centre with some information about the local flora and fauna was a great addition. We would thoroughly recommend EcoZip.

    David Clarke Tutukaka, NZ

FOLLOW US

Absolute scenes from zipline 2! 😍
Pretty cool place for a zipline… am I right or am I right 

#zipline #ziplining #ecozip #ecozipwaiheke #ecozipadventures #waiheke #waihekeisland #tourism #nz #newzealand #adventure #guide #guiding #views #scenery #fyp
Period 💅 

#ecozip #ecozipadventues #slay #work #ithinkilikethislittlelife #werk #waihekeisland #waiheke #ziplining #life #job #newzealand #nz
Happy new year everybody! Zip your way into 2024 with us! You might just look as cool as our guide, Cat, does 😎 

#ecozip #ecozipadventures #waiheke #ecozipwaiheke #waihekeisland #fyp #zipline #ziplining #happynewyear #2023 #2024 #adventure #mustdo #auckland #summer #holiday #vacation #newzealand
Zipping into the summer season! Get amongst these bluebird days and come and join us ☀️☀️☀️

#ecozip #ecozipadventures #waiheke #waihekeisland #waihekemustdo #explorewaiheke #exploreauckland #summer #holiday #adventure #tourism #zipline #ziplining #newzealand #nz
Want to explore the native forest with us? 🌴🌿🌲

#ecozip #ecozipadventures #waiheke #waihekeisland #auckland #nzmustdo #nz #newzealand #native #nature #forest #scenery #bushwalk #silverfern #zipline #travel #summer #bucketlist #fyp
Manawatia a Matariki! 
We hope you have a great Matariki long weekend, filled with reflection, friends and whanau. ✨ 

📸: @te_papa 

#ecozip #ecozipadventures #waiheke #waihekeisland #zipline #waihekezipline #auckland #matariki #holiday #reflection #maori #whanau #aroha #newzealand #nz
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